Shared Inboxes for Teamwide Communication

Level up your company conversations with shared inboxes through Team Engine! Add a new line for employees, customers, subcontractors, and more to boost two-way visibility and consolidate your communication efforts. 

Employees:

Expand your employee conversations and help everyone on your team reach the people they need. Add a confidential HR inbox for private or sensitive conversations, or create dedicated channels for each department to make sure everyone gets the information they need. 

Customers:

Improve your customer engagement and create a unique customer experience by centralizing customer conversations via one text-based inbox. Monitor account health through consistent and automated feedback collection, create a single text-based support line, automate requests for Google reviews, and more. 

Subcontractors

Many times subcontractors aren't in a company's standard directory and the bulk of day to day employee communication does not apply to them. However, setting up a separate inbox and phone number for these contacts allows you the same benefits as texting your employees, but with distinct separation about what messages go to who.

Vendors

Track down outstanding invoices, communicate order delays and more. Create a separate inbox to text back and forth with your vendors and suppliers to improve internal visibility and keep communication centralized.

Leads

Boost your promotional messaging by using Team Engine to reach out to leads and prospective customers via text instead of emails, improving open rates from 10% via email to 40% via text.

Other

Are there others in your company that you communicate with on a day to day basis? Reach out to us at support and let us know how we can help.

How to Request a New Inbox

1. Navigate to your "Settings" tab in the bottom left corner
2. Select the "Messaging" tab on the left
3. Click on "Request a New Inbox"
4. Then, our team will be in touch with next steps!