Common Questions About Directory
Q: Can I sync or integrate my HRIS system with Team Engine?
Simply upload your employee list, and we’ll take care of the rest for you! We’ve shifted to a more stable, dependable process behind the scenes, and our team will continue managing updates to ensure everything runs smoothly — just like you’re used to.
Q: Can I add custom fields like driver’s license expiration or certification dates?
Yes! You can add custom fields through your Organization Settings. Once created, they’ll appear in your directory and you may have it added for your employees so you can track details such as license numbers, expiration dates, or any other information that’s important to your team.
Q: What happens if my upload file has formatting issues?
If your file doesn’t upload successfully, Team Engine will email you with details about what went wrong. Common issues include missing headers, invalid phone number formats, or incorrect date formats. Use the provided sample file as a guide.
Q: Will uploading a new list overwrite my existing directory?
No — new uploads will update existing employee data, add new employees, and mark anyone missing as quit/fired. Always include all active employees in your latest list.
Q: Can I assign multiple groups to an employee?
Yes! Separate multiple groups with a semicolon + space (e.g., “Warehouse; Night Shift”).
Q: Do I need to include supervisors in the list?
Yes. Any supervisor listed must also appear as an employee in the same file so the system can correctly link reporting relationships.
Q: Can I export my current employee directory?
Absolutely. Go to the Directory tab → Export Directory to download your data.
Q: Can I restore a deleted employee?
Deleted employees can’t be restored. If someone was deleted by mistake, you can re-add them manually or include them in your next upload.
Q: Can employees edit their own profiles?
Not directly. Only admin users can edit employee profiles. However, you can message employees to request updated details or photos.